 How do I become a user of econveyance Call 1.866.ECONVEY (326.6839) to have an econveyance representative open your account or visit our sign-up page for more details. What type of Internet connection do I need to run the econveyance software? For an office with less than 5 econveyance users, a high-speed Internet connection is recommended, such as DSL or cable. For an office with more than 5 econveyance users, we strongly recommend getting a dedicated Internet connection only for the use of econveyance. Consult with your ISP about getting the "managed" high-speed Internet connection packages. If you need help assessing your network and Internet requirements please call our very helpful desk. What happens if my Internet connection fails? Your Internet connection could be interrupted if your ISP encounters a network failure. Ask your firm's IT Department to consider adding a second Internet connection through a different ISP, to provide redundancy for your mission critical Internet applications such as E-mail, BC OnLine and econveyance. As mentioned above, subscribing to a dedicated, managed Internet connection gives you guaranteed bandwidth and uptime as outlined in the Service Level Agreement (SLA) section of your contract with your ISP. What are the hardware and software requirements to allow me to use the econveyance software? Econveyance is a web-based application therefore you will need a modern web browser. We are currently supporting Internet Explorer 7, Internet Explorer 8, FireFox 3.x (download), and Chrome 3 (download). As an option, if you plan to do EFS or upload documents to your file you will need some additional software. Please see our system requirements page for more detail. What is the cost to use the econveyanace software? Please see our pricing page for detail. Can I customize the documents that are provided with econveyance? Customization of documents can be done for you by the econveyance staff. Simply contact our very helpful desk to discuss customization with one of our support staff. Will the documents I create be printed on our Firm letterhead? Yes, you simply provide the econveyance help desk with a copy of your letterhead via email. It must be either a ".doc" file (which is a Microsoft Word document), a ".dot" file (which is a Microsoft Word template), a ".wpd" file (which is a Corel WordPerfect document) or a ".gif" file (which is a graphics file). If your letterhead is not available in one of these formats please let us know. What format are the documents in once finalized? Documents are finalized in PDF format, and in most cases, RTF format to allow for easy editing using Microsoft Word. What are the econveyance hours of availability? Monday to Saturday 5:00 AM until midnight. What are your very helpful desk hours of availability? Monday to Friday 8:00 AM to 5:00 PM Pacific Time. |